British Airways (@British_Airways )

British Airways

Bio Official British Airways Twitter account. We love reading your Tweets & are here 24 hours a day, 7 days a week to help. You can also visit
Location United Kingdom
Tweets 1,1M
Followers 1,2M
Following 102,9K
Account created 23-12-2008 12:45:28
ID 18332190

Conversocial : Tam Carr Send us your Executive Club number via DM along with as much info as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Tony twitter.com/messages/compo…

Conversocial : Slinger We understand your concern for your friends delayed bag but we can only speak to the passenger. They will need to update the baggage file with the new address or call our Baggage team to update the file. We're sorry we can't help! Pip

Conversocial : Hannah 🌟🎶 Sorry to read about your damaged bag. You can log your complaint online so our colleagues in Customer Relations can pass your details on to our baggage specialist, K2. This is the link where you can log your claim: britishairways.com/travel/custome… Monica

Conversocial : stuart kean I wasn't trying to make out that you were lying, I was saying we generally do have manned desks. We appreciate why you're disappointed, and as mentioned, I've passed your comments on as feedback. Chris

Conversocial : stuart kean Very strange. There should always be a manned desk about for the more complicated check-ins. The idea is that we have more kiosks than it would be possible to have manned desks, therefore speeding up the check-in process overall. Chris

Conversocial : GibArn Are you trying to transfer Avios to another Ibberia plus or Avios account you have or to someone else's Executive Club account? Once a booking has been made you can't transfer the booking to another account I'm afraid. Tony

Conversocial : Marc Crossan Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Fi