British Airways (@British_Airways )

British Airways

Bio Official British Airways Twitter account. We love reading your Tweets & are here 24 hours a day, 7 days a week to help. You can also visit
Location United Kingdom
Tweets 1,1M
Followers 1,2M
Following 103,8K
Account created 23-12-2008 12:45:28
ID 18332190

Conversocial : Laura~LME Hi, Laura. I;m sorry to hear your flight was delayed and you're now stuck on the aircraft waiting to disembark. I know how frustrating this can be when all you want to do is get on with the rest of your journey. Neil

Conversocial : Matthew Andrews Let us see how we can help with this. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. twitter.com/messages/compo…

Conversocial : Tiff Hey Tiff, they would need to book a new ticket for the return. If a flight on a booking is missed the remainder of the ticket will automatically cancel. Natalie M

Conversocial : Adam Leyton 🇪🇺 Hey Adam, it is possible, however, it will depend on whether there are any reward seats available for the date you're looking for. It does sound like there may be no seats for the dates you've searched, which is why the indirect flights are displaying. Natalie M

Conversocial : Reid Fishler Send us your booking reference via DM along with as much info as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Natalie M twitter.com/messages/compo…

Conversocial : Jenny Kelly You should receive an email with your booking details and receipt. This is sent out quite soon after you book. You can also print or email this again via the website here, ba.com/mmb. There's no fee for this. Ste

Conversocial : Luiz Oliveira Hey Luiz, we make it very clear during the booking process which cabin has been selected and what this cabin offers. We're unable to change the outcome of this. If you would like to upgrade to World Traveller Plus you would need to pay the difference. Natalie M

Conversocial : Russell England Hi Russell, we're sorry to hear your flight has been cancelled. Our Customer Relations team are extremely busy at the moment, but someone will contact you as soon as they can. David

Conversocial : Emma Barranger Send us your booking reference via DM along with as much info as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Natalie M twitter.com/messages/compo…

Conversocial : Kathryn Stoltzfus Send us your booking reference via DM along with as much info as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Natalie M twitter.com/messages/compo…

Conversocial : Kathryn Stoltzfus Hi Kathryn, did you book your ticket with BA? If so, we would be able to help with the refund between cabins. However, if you're looking for compensation, this would need to be requested through AA, as they were the operating carrier. Natalie M

Conversocial : Matt Nash Hi, Matt. We're sorry you feel that we've missed the point. We can't transfer two of the bags over from one flight to another, as the payment has been issued against the return flight only. You can cancel two of them and then pay again. Neil

Conversocial : Chewbekah Our Orlando flight departs from London Gatwick. As London Heathrow is our main hub, the majority of our flights arrive/depart from here, so depending on where you are travelling to/from there's a chance you would need to change airports. Natalie M

Conversocial : Dr Manos Karteris Hi, Manos. We're sorry your flight from Rhodes ran out of food during the flight. It must have been really disappointing not being to have something substantial to eat. We will feed this back to our Catering team as I know they will be as concerned as we are. Neil

Conversocial : Denis Pugh Hi Denis, in most cases you would receive a refund in the fare difference between the two cabins. There are varying factors with downgrade compensation amounts so we wouldn't be able to give you any info on this. Natalie M