Marsha Collier (@MarshaCollier )

Marsha Collier

Bio Over 1 million 📚 sold
Author: Social Media, eCommerce, eBay, Customer Service. Founder #CustServ chat, #techradio podcast, #marketing futurist. StarTrek nerd

Location Los Angeles
Tweets 364,2K
Followers 232,7K
Following 74,0K
Account created 31-03-2008 02:14:24
ID 14262772

TweetDeck : a6 | #custserv

Virtual agents will always provide a level of service, but a human agent will still be necessary to fulfill individual customer's needs and serious queries

TweetDeck : A5 | #custserv

Relationships with a brand evoke loyalty and trust.

Its doubtful you'd have a relationship with a bot (unless you're pretty desperate)